Privacy Policy

Privacy Policy for SMART Data & TV Services

We understand that your privacy is important to you, and we are committed to protecting the information you share with us. Our Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This policy covers:

  • Information we collect
  • How we use your information
  • Who we share your information with
  • How we protect your information
  • How you can access, update, and correct your information
  • How you can make a complaint about the misuse of your information
1. About This Policy

The Privacy Act 1988 requires organizations bound by the Australian Privacy Principles to have a privacy policy. This policy outlines how SMART Data & TV Services ABN 56 340 658 695 (‘we,’ ‘us,’ or ‘our’) manages your personal information.

We have written this policy in plain language to make it easy to understand. We will update this policy when our information handling practices change, so please review it periodically.


2. Collection and Storage of Your Personal Information

2.1. Why Do We Collect Your Personal Information?

If you are a customer, we collect your personal information to provide you with our services, including TV antenna installations, data cabling, and other related services. We only collect the information necessary to deliver the services you request.

If you are applying for a job or contractor position with us, we collect information to assess your suitability for the role.

If you are an employee or contractor, we collect information relevant to your employment or engagement with us.

2.2. What Personal Information Do We Collect and Store?

The personal information we collect and store depends on your interaction with us and the services you request. This may include:

  • Your name and contact details, including your physical address, email address, and telephone number(s)
  • Your ABN (if applicable)
  • Your payment information, such as bank account and/or credit card details
  • Employment history and other relevant information if you apply for a job with us
  • Other information you may provide through surveys or feedback forms

2.3. How Do We Collect Personal Information?

Direct Collection:
We may collect information directly from you when you interact with us, such as filling out forms on our website, subscribing to our newsletter, contacting us by phone or email, or participating in a survey.

Social Media:
If you engage with us through social media, we may collect information from your interactions on those platforms.

Email Lists:
When you subscribe to our email lists, we collect your email address and other contact details you provide. This information is used to send you newsletters, updates, and information about our services.

Electronic Forms:
We use online forms to allow you to submit complaints, applications, or inquiries through our website.

Cookies and Website Tracking:
Our website may use cookies and other tracking technologies to collect information about your browsing habits. This helps us understand how you use our services and how we can improve them. Third parties may also use cookies for targeted advertising. You can manage your cookie preferences through your browser settings.

IP Addresses:
We may log IP addresses to analyze trends, manage our website, track user movements, and gather demographic information.

Indirect Collection:
We may collect personal information indirectly from third parties, such as publicly available sources or your representatives (e.g., an assistant or relative).

2.4. How Do We Store Your Personal Information?

All personal information is securely stored in our electronic databases and information systems, with appropriate security measures in place.

2.5. Anonymity

Where possible, we allow you to interact with us anonymously or using a pseudonym. However, for most of our services, we require your real name and contact information to provide our services effectively.

2.6. Opting-Out of Targeted Ads

Web Browser:
You can opt-out of personalized ads by following the instructions provided in the ads we serve. Note that this opt-out is browser-specific and relies on an opt-out cookie.

Mobile Device:
To opt-out of targeted ads on mobile devices, follow the instructions for your device:

  • iOS 7 or Higher: Go to Settings > Privacy > Advertising > Enable “Limit Ad Tracking”
  • Android: Open Google Settings app > Ads > Enable “Opt out of interest-based advertising”
3. What If You Don’t Provide Us with Your Personal Information?

If you choose not to provide your personal information, we may not be able to deliver our services to you, manage your account, verify your identity, or inform you about relevant products and services.


4. When Will We Notify You That We Have Received Your Information?

When we collect personal information directly from you, we will take reasonable steps to inform you of the purpose, who we may share it with, and how you can access or correct it.


5. Disclosure

Your privacy is important to us, and we do not disclose your personal information to any external parties except as required to provide our services.

5.1. Service Providers

SMART Data & TV Services may share your personal information with service providers who assist us in delivering our services, such as IT support and third-party repair specialists.

5.2. Disclosure of Personal Information Overseas

We do not disclose personal information to overseas recipients.


6. Quality of Your Personal Information

To ensure the accuracy of the personal information we collect, we take steps to maintain up-to-date and complete records. Please let us know if your details change so we can update our records.


7. Security of Your Personal Information

We take the security of your personal information seriously. We implement various measures to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

  • Confidentiality agreements with our employees
  • Secure access controls to our systems
  • Electronic security measures such as firewalls and encryption
8. Direct Marketing

We may send you marketing communications about our products, services, promotions, and special offers that we think may interest you. You can opt-out of receiving these communications at any time by following the instructions provided.


9. Accessing and Correcting Your Personal Information

You have the right to access and correct the personal information we hold about you. If you would like to request access or correction, please contact us, and we will respond within 30 days. If we refuse your request, we will provide you with written reasons.


10. How to Make an Enquiry or a Complaint

If you have any questions or concerns about how we handle your personal information, please contact us:

  • By submitting a contact form on our website
  • By calling our Customer Service Team at 0459 943 223
  • By emailing us at admin@smartdatatv.com.au
  • By writing to us at:
    SMART Data & TV Services
    28 Mina St
    Rangeville, QLD 4350

We are committed to resolving your complaint promptly. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner: